FAQs
Questions clinics ask.
Straight answers about how it works, what it costs and what changes for your team.
Frequently asked questions
What does Eloura Creative do?
We design custom websites for clinics, with tools built in: a 24/7 messaging assistant, online forms and referral upload. Patients can reach you easily, and your team spends less time on the phone.
Who do you work with?
General practice, specialist clinics, allied health and dental practices across Australia.
Will it work with our practice software?
Requests arrive by email in the inbox your team already uses, so nothing needs to connect to your practice management system.
Is the messaging assistant AI?
No. It’s fully scripted and only shares answers your practice has approved. It never gives medical advice, and anything urgent is directed to 000.
What happens to the messages patients send?
Each one is sorted by type and emailed to your team straight away, and the patient gets a reference number. Your team follows up during business hours, as it does now.
Does it replace our reception team?
No. It takes routine calls off the phone so your team has more time for the patients in front of them. A person still reads and actions every request.
How is patient information handled?
Forms only ask for what each request needs, and details go straight to your clinic’s inbox rather than being stored on the website. We’ll walk you through exactly how it works and how it fits your privacy obligations.
Do we need to write the content?
Mostly, no. We draft the pages from what we learn with your team and only ask for details we can’t know, such as fees and practitioner profiles.
Can we keep our domain and email addresses?
Yes. Your domain and email stay as they are, and we handle moving the website across.
How long does it take?
It depends on the size of your site. You’ll get a clear timeline with your fixed quote, before anything begins.
How much does it cost?
It depends on what your clinic needs. After the discovery call you’ll get a fixed quote in writing, so you know the full cost upfront. Ongoing care is month to month, with no lock-in.
What happens after launch?
We look after hosting, updates and changes. A new practitioner, new hours or a new service is one email away.
Book a discovery call
Start with a conversation about how your clinic runs.
Tell us what takes up your front desk’s day. We’ll start there.
Prefer email? hello@elouracreative.com.au