How we work
Four steps, built around your team.
Each step builds on what we learn from the people who run your clinic. Here’s what we do at each stage, and what we’ll need from you.
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01Discover
What we do
We sit with your front desk and practice manager, in person or online, and follow how a typical day unfolds. We note which questions repeat, where requests stall and what already works well, then recommend what to build.
What we need from you
Time with the people who run your front desk, at a time that suits the clinic, and a look at your current forms.
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02Design
What we do
We plan each page around the questions patients ask before they call, then design the look and write the words. We also draft every assistant answer and every form, one question at a time.
What we need from you
Your logo, practitioner details and fees, plus feedback on the drafts. You approve the wording before anything is built.
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03Build and integrate
What we do
We build the website, assistant and forms as one connected system, and route each type of request to the right inbox. Every page is structured so search engines and AI assistants can read it accurately, and we test every journey on phones and computers before launch.
What we need from you
Which inbox each request type should go to, access to your domain, and a few team members to test it with us.
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04Support
What we do
After launch, we look after hosting, updates and changes, and check in with your team on how requests are arriving. When something in the clinic changes, the site and tools change with it.
What we need from you
A quick email when something changes, such as a new practitioner, new hours or a new service.
What to expect
Timing depends on scope, and we confirm it in your quote.
- A relaxed 20-minute call about how your clinic runs.
- A fixed quote in writing, so you know the cost before anything starts.
- No obligation to go ahead.
- Month to month care after launch, with no lock-in.
Book a discovery call
Start with a conversation about how your clinic runs.
Tell us what takes up your front desk’s day. We’ll start there.
Prefer email? hello@elouracreative.com.au